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Top Troubleshooting Questions:

How do I start or stop Netscape Accelerator?
How do I adjust the image quality - mine are fuzzy?
Netscape Accelerator doesn't work with the Netscape or Mozilla browsers.
Can I download and install Netscape Internet Service if I have a VPN or Firewall?
How do I access and update my personal web site?
I get disconnected from the Internet after checking or sending email.
How do I configure Dial-Up Networking (DUN) to setup my computer with the Netscape Unlimited Plan?
How does Netscape® Accelerated Internet Service work?
How do I fix the "No Ethernet adapter found" error? (For Windows Operation System only)
How To Update Your Access Settings for 10-Digit Dialing
How is the upgraded version of Netscape Accelerated Internet Service different?
How do I find out if I have the upgraded version of Netscape Accelerated?
Does Netscape Internet Service work with Vista™?

Netscape Accelerator doesn't work with the Netscape or Mozilla browsers.


This problem generally occurs when Netscape or Mozilla's proxy settings are not updated properly. We recommend that subscribers who use Netscape/Mozilla browsers leave Netscape Accelerator on once their computer is turned on and not stop/disable it when browsing.

To fix this problem, configure Netscape or Mozilla's HTTP proxy settings to "localhost" with the same port number as Netscape Accelerator; uses in its "Settings" menu.

To access Netscape or Mozilla's Proxy Settings, click on Edit on the tool bar and choose Preferences.