There are several reasons for this error message. Clicking on the "Details" button when the error message appears may show text strings such as the following:
- "The Netscape Accelerator Service does not allow connections from your current IP address..."
- "Your username and/or password were not accepted by the Netscape Accelerator Service..."
- "The Netscape Accelerator Service could not be started due to an authentication timeout ..."
- "The Netscape Accelerator Service indicated that it has insufficient resources to handle your connection..."
There are a number of things that you can do:
- Confirm that you have an active Internet connection.
- Ensure that you have your correct username and password configured in the Netscape Accelerator client.
- Check the server name and port number in the Accelerator client under the Settings tab and confirm the following information:
- Server Name: eastern.services.netscape.ca if you live east of Manitoba or western.services.netscape.ca if you live west of Ontario
- Server port number: 7000
- Listening port number: 5400
If you continue to experience problems connecting, contact Netscape customer support at 1-866-NETSCAPE (1-866-638-7227).