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Top Troubleshooting Questions:

How do I start or stop Netscape Accelerator?
How do I adjust the image quality - mine are fuzzy?
Netscape Accelerator doesn't work with the Netscape or Mozilla browsers.
Can I download and install Netscape Internet Service if I have a VPN or Firewall?
How do I access and update my personal web site?
I get disconnected from the Internet after checking or sending email.
How do I configure Dial-Up Networking (DUN) to setup my computer with the Netscape Unlimited Plan?
How does Netscape® Accelerated Internet Service work?
How do I fix the "No Ethernet adapter found" error? (For Windows Operation System only)
How To Update Your Access Settings for 10-Digit Dialing
How is the upgraded version of Netscape Accelerated Internet Service different?
How do I find out if I have the upgraded version of Netscape Accelerated?
Does Netscape Internet Service work with Vista™?

How do I fix the "No Ethernet adapter found" error? (For Windows Operation System only)


Netscape High Speed was not able to locate an Ethernet or DSL adapter on your system. You cannot connect to the Internet without an adapter. To troubleshoot, verify that the adapter appears correctly in the device manager. To locate the PPPoE adaptor and check its status, find your operating system below and follow the instructions. Windows 95, 98, and ME
  1. Right-click the My Computer icon on your computer screen and click Properties
  2. .
  3. Click the Device Manager tab on the System Properties dialog box.
  4. From the Device Manager dialog box click the Network Adapters entry and right-click Efficient Networks tango Access PPPoE Adapter and select properties.
  5. On the next screen, read the message in the Device Status area. If there is no error message listed, uninstall and reinstall Netscape High Speed.


Windows 2000 and XP
  1. Right-click the My Computer icon on your computer screen and click Properties
  2. .
  3. Click the Hardware tab on the System Properties dialog box.
  4. On the next screen, click the Device Manager button.
  5. From the Device Manager dialog box, click the Network Adapters entry and right-click the Netscape High Speed PPPoE Adapter.
  6. On the next screen, confirm the status in the Device Status area. If there is no error message in the Device Status area, uninstall and reinstall Netscape High Speed.