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Top Troubleshooting Questions:

How do I start or stop Netscape Accelerator?
How do I adjust the image quality - mine are fuzzy?
Netscape Accelerator doesn't work with the Netscape or Mozilla browsers.
Can I download and install Netscape Internet Service if I have a VPN or Firewall?
How do I access and update my personal web site?
I get disconnected from the Internet after checking or sending email.
How do I configure Dial-Up Networking (DUN) to setup my computer with the Netscape Unlimited Plan?
How does Netscape® Accelerated Internet Service work?
How do I fix the "No Ethernet adapter found" error? (For Windows Operation System only)
How To Update Your Access Settings for 10-Digit Dialing
How is the upgraded version of Netscape Accelerated Internet Service different?
How do I find out if I have the upgraded version of Netscape Accelerated?
Does Netscape Internet Service work with Vista™?

Can I download and install Netscape Internet Service if I have a VPN or Firewall?


Yes. If you have a VPN (Virtual Private Network) or a personal firewall protecting your computer, please ensure it is disabled or adapted to permit the download and installation of Netscape Accelerator. Your VPN or personal firewall must remain disabled or adapted until you have completed your first online session with Netscape Accelerator, at which time the Netscape Accelerator software is downloaded.
During operation, the Netscape Accelerator will not accelerate secure or encrypted sessions.